Department of Human Services staff in Boronia have been commended for their work supporting locals during a visit today by Minister for Human Services, Senator the Hon Marise Payne, and Federal Member for Aston, the Hon Alan Tudge MP.
During a tour of the Boronia service centre, Minister Payne was full of praise for the specialist programs delivered by local staff that made such a significant contribution to the local community.
“I’ve had the pleasure today to meet with staff, including social workers and multicultural services officers, who provide important assistance to the increasingly diverse Boronia community,” Minister Payne said.
“In particular, I’m impressed by the hard work of department staff in helping establish the Eastern Male Support Services Network.”
Since it began in March 2013, the Network has provided critical support to men and boys dealing with issues such as homelessness, domestic violence, separation and mental illness.
“Cooperation between the department and local community organisations in the Network is extremely valuable,” Mr Tudge said.
“It’s great to see federal and local counterparts working together for the benefit of Boronia residents through initiatives such as this,” said Mr Tudge.
Minister Payne said that while specialist services at Boronia assisted people at risk, day-to-day services remained the backbone of support for most Boronia customers.
“Each staff member in the Boronia service centre plays an important role in assisting residents to access government payments and services, with around 230 locals coming through the doors on any given day.”
Minister Payne also announced the Boronia centre would introduce a digital streaming approach to front-of-house services later this month.
“This approach will allow staff to quickly identify the needs of customers and ensure they’re connected to the right services – whether its specialist face-to-face support or simple online updates,” Minister Payne said.
“Using the new approach, service centre staff will help connect our customers to digital services that make it easier and quicker for them to do their business with the department.”